Software Support Engineer- SM |
| Jan. 07, 2009 - Jun. 30, 2010 |
| Location: | San Mateo, CA, CA |
| Benefits: | http://www.bigmachines.com/benefits.php |
| Employment Type: | Full Time |
| Department: | Customer Service |
| Description: | BigMachines, Inc., a profitable, rapidly growing web software company (www.bigmachines.com) founded in 2000 with offices in Deerfield, IL (Chicago north suburbs) and San Mateo, CA (Peninsula/Bay Area), is in search of talented software engineers. The company has been growing over 50% per year, is led by a strong management team, and backed by strong financial investors, who are looking to accelerate the companys growth to the next level.
To support our rapid growth, we are seeking talented, motivated individuals to join our team. You must possess desire for assisting customers in process improvements by identifying root causes and developing innovative solutions tailored to their needs. As a Customer Service Engineer, you will have the opportunity to work with a powerful web application using some of the latest technologies.
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| Duties: | Analyzing customer issues and communicating solutions and explanations.
Improving customer service process.
Documenting new product features and hosting web conferences to highlight new features.
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| Qualifications: | BS or MS degree in Computer Science from a reputable 4-year college/university
Strong background and experience in programming languages such as JavaScript, Python, Perl, XSLT
Excellent problem solving, critical thinking, analytical, and programming skills
Outstanding oral and written communication skills
Quick learner and able to learn new programming languages on own as necessary
Proficiency in Microsoft Excel is a requirement.
Experience with front end related business processes is a plus, but not required
Experience with CRM applications (eg SFDC, Siebel On Demand), EAI middleware tools (eg Webmethods), on-demand SaaS application environment is a plus, but not required
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